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Premier, mid-Atlantic medical and cosmetic practice consultants specializing in SEO, marketing, content, social media, aesthetics, and web design.

 

Customer Service Training

Customer Service Training

customer service

Customer service isn’t just about making your office run smoothly, it is vital to protecting your online reputation. There is no substitute for a well-trained staff. Exceptional customer service will give you the competitive advantage that you need in a competitive marketplace. How you handle customers can directly affect your business performance. It costs less money to retain your clients than to recruit new clients. This training seminar on providing good customer service gives you and your staff the skills you need to communicate professionally, improve customer relationships and secure an overall competitive advantage through customer service training and excellence.

Benefits of Training

  • Phone etiquette and example scripts
  • Vital information to cover
  • Efficiently juggle multiple tasks
  • How to close appointments
  • Critical tasks to improve repeat business
  • Qualities of exceptional service
  • Handling objections
  • De-escalating customer irritations
  • Manage stressful situations
  • Appropriate resolutions to common situations

Customer Service Topics Covered

  • Phone etiquette and example scripts
  • Vital information to cover
  • Efficiently juggle multiple tasks
  • How to close appointments
  • Critical tasks to improve repeat business
  • Qualities of exceptional service
  • Handling objections
  • De-escalating customer irritations
  • Manage stressful situations
  • Appropriate resolutions to common situations

Who Can Benefit

  • Front Desk Staff
  • Secretary
  • Executive Assistant
  • Medical Assistants
  • Coordinators
  • Customer Service Representatives
  • Account Executives

Ask today about seminars or in-office training!